We want you to get the most out of our services while you’re here, so we’ve put together this useful information pack for you and your employees.
“The great thing about the Business Park, is that it’s a relaxed and friendly place to work. It has a vibrancy and energy about it. Plus, our high-quality infrastructure and support facilities are creating a positive image with our tenants and their visiting clients.”
Nigel Brown – Managing Director
Our Team | Our Reception | Visitors | Incoming Mail | General Cleaning | Meeting Rooms
Site Access & Core Hours | Security & Alarms | Vehicles& Parking | Disabled Access & Facilities
Your Employees | Fire & Emergencies | Health & Safety | Food & Drink | Grounds | Gym
Managing director – Nigel Brown
Finance Director – Frankie Horton
Accounts – Nicola Horton
Site maintenance – Kev Rider & Luke Welbourn
Reception – Marion Johnson & Maria Povey
Marketing and Administration – Leanne Morgan
General enquiries and customer support:
receptionmm@pera.com | 01664 501 501 (ext. 0000)
Billing and contract enquiries:
Nicola.Horton@pera.com | 01664 501 508 (ext. 3508)
Meeting room hire:
meetings@pera.com | 01664 501 501 (ext. 0000)
Café Mezz:
01664 503 795 (ext. 3795)
Angels Kitchen:
angelskitchen@pera.com | 01664 503 793 (ext. 3793)
Our friendly reception staff in the main Tower building will be happy to help you with any queries. They’ll be your first point of contact.
Feel free to drop by to talk to them anytime, or you can send them an email at receptionmm@pera.com or call them on 01664 501 501 (ext. 0000).
We use an e-Reception service to notify you of visitors and any deliveries received that require a signature.
We’ll accept small packages at reception but if you’re expecting large deliveries then you should arrange to have them delivered to your building when you or a member of staff will be on hand to accept them.
We ask that you collect your packages as soon as possible, as secure storage space is limited and we will not accept responsibility for any missing packages.
Please ask your visitors to report to reception where they can sign in using our e-Reception book.
Once they’ve signed in you’ll receive an email notification of their arrival.
After 18:00 when the gates are closed, you will be responsible for the entry and exit of any visitors.
Our spacious reception and common areas offer a relaxed setting if you’re looking to chat with clients or take a break from the office.
We also have pool and ping pong tables in the Tower building reception if you fancy a game!
We supply hand sanitiser and surface cleanser for your use in our common areas.
When you move to site you’ll be allocated a lockable mailbox with two mailbox keys.
Once a day our receptionists will pop any incoming mail into your mailbox.
Please make sure that you include your business name or mailbox number whenever you use the address, otherwise we won’t know where to direct your post and it may be returned.
If you lose your keys, just let one of our receptionists know and we’ll arrange a replacement key for a small fee.
We also offer collection service with Royal Mail for an additional fee.
To use this service, leave your letters and packages with reception by no later than 15:30 and let us know your business name and how you’d like us to send them.
We’ll then process your post and send you a bill at the end of the month equivalent to the cost of sending the items, plus our handling fee.
Your office will be vacuumed twice a week and your bins will be emptied daily.
Common areas, restrooms and kitchenettes are also cleaned daily.
If you have any specific cleaning requirements, or would prefer our cleaners didn’t enter your office, please let one of our receptionists know.
There are several industrial bins on-site for disposing of recyclable office waste, if you require access to these bins please speak to reception.
Please note any cardboard and boxes should be crushed or flattened before putting in the bins.
If you have any confidential waste you need to dispose of, you can request one of our confidential waste bags from reception for a small fee.
When you’re done, just drop it off at reception and we’ll handle the rest.
We provide fully equipped modern meeting rooms for hire which can cater for presentations, training days, meetings and workshops.
As a tenant of the business park you’re entitled to a 20% discount on the cost of our meeting rooms.
View our live availability and book through our online booking system.
Follow the link below to register as a user and access the discounted rates.
Our core business hours are Monday – Friday 08:00-17:00 excluding bank holidays and the period between Christmas and New Year.
When you first move to site you and all other employees will need to collect your own personal key card from reception to access your office and other areas on site. Lost key cards will be replaced free of charge, but they must be reported to reception to ensure they are deactivated.
If one of your employees leaves, please make sure they return their key card to reception or, at the very least, make sure you let one of our receptionists know.
You can order key cards from reception by using the link in your welcome email or via the link below
If you require access outside of core hours, please speak to Reception.
Outside of our core hours Monday to Friday, plus weekends and bank holidays, key holding and security patrols are provided by Securitas.
Motorists
We’ll issue one parking permit per employee free of charge. If would like to keep more than one vehicle on-site, extra parking permits can be requested from reception for an additional fee.
You can register for a parking permit here.
Motorists are asked to use designated parking bays only. Only road legal vehicles with tax, MOT and insurance are permitted and the car park is not open to use by the general public.
Guest Parking
There are a number of designated guest parking spaces available in the front car park. These spaces are reserved for visitors only.
Cyclists
Bike racks are located towards the right of the Tower building.
Pedestrians
There are zebra crossings and footpaths throughout the site for pedestrian use.
Speed Limit
We operate a strict 15 mph speed limit on site.
Disabled Parking bays
There are disabled access parking bays at the rear of the Tower and outside of the Market View building.
Ramped access
There are ramped access points located towards the right of the main entrance to the Tower building and towards the left of the main entrance of the Market View building.
Passenger lift
There is a passenger lift located towards the rear entrance of the Tower building.
Ground floor meeting rooms are available on request for employees and visitors who might have difficulty accessing your office.
Restroom
There is a disabled restroom located on the ground floor of the Tower building.
Staff wellbeing
You are responsible or the health and safety of your employees and visitors and should have your own health and safety policies in place.
See Fire and Emergencies for our Emergency Evacuation Procedure.
New employees
Please inform reception of any new employees joining your company so we can issue them with a key card and parking permit.
Employees will also be added to our internal mailing list and package delivery notification system.
Fire Regulations
You can read our Emergency Evacuation Procedure below.
Emergency Evacuation Procedure
Please don’t leave any rubbish or combustible materials in the walkways and don’t leave fire doors wedged open or shut.
Toasters are not permitted in offices or kitchenette areas.
We have two fire drills a year and we test the fire alarms every Friday.
Portable heaters
Portable heaters must be kept in offices only, in a clear space where they are not likely to be knocked over and free of combustible materials.
Please ensure they are switched off when unattended.
Medical Emergencies
In the first instance, you should refer to your own company procedures and risk assessments and ask your first aider to attend if necessary.
If you need to call the Ambulance Service, please let our receptionists know so we can have one of our staff members assist until the ambulance arrives and direct the Ambulance Service to the incident.
Defibrillators are available for you to use. These can be found at the Main Reception in the Tower building and in the South Annexe reception area (above the gym).
If you require an ambulance out of hours, the front gates will be closed so you will need your key card to open the gates for them.
In the event of an emergency out of hours, if you need to speak to a member of our team, please call Luke Welbourn on 07940 379 147 or Nigel Brown on 07825 601 891.
Reporting of faults
If you spot a fault, please let one of our receptionists know and they will make sure one of our site maintenance team remedies it.
Hazardous materials
Please let Reception know if you are aware of any hazardous materials or substances on site.
This will enable us to keep an up to date COSHH register.
Energy saving
Please help the environment by ensuring all electrical items are turned off at the end of the day, all lights are switched off and windows have been closed.
Café Mezz
Our on-site café offers a selection of hot or cold breakfasts, lunches and snacks as well as a variety of refreshments.
On Friday mornings they offer a cooked breakfast too!
To out what is on offer in the cafe please see the Café Mezz page.
Kitchenettes
We have several kitchenettes on-site for you and your staff to use equipped with a kettle, fridge, storage and washing facilities.
While our cleaners will wipe surfaces and vacuum, they won’t handle dirty dishes or clean out expired products from fridges, so please do your bit to keep the kitchenettes clean and tidy.
Please note toasters are not permitted in kitchenettes.
Picnic areas
You’ll find a few picnic areas dotted about the grounds, equipped with benches and bins.
Great for picnics in the warm weather or outdoor meetings!
Smoking areas
We have two designated smoking areas for employees.
One is located between the Hunting Lodge and South Annexe buildings and the second is towards the rear of the Tower building.
An extensive renovation has been carried out to bring a fresh and inviting exercise space for employees at Pera Business Park. With a whole range of new machines added and a couple of additions still to come.
Find out more and register below.
